Benjamin Tanner

About Benjamin Tanner

IT Professional focusing on IT systems responsible for providing technical leadership for…

Experience

1. Manager of Systems Engineering

   Rapid Response Monitoring

   Aug 2020 — Present

   Manage 7 direct reports and motivate my team through listening, communicating, and coaching\\\\n• Develop KPIs for my team and conduct performance reviews\\\\n• Develop learning and development training and opportunities for my team\\\\n• Oversee, develop, and manage systems engineering projects\\\\n• Analyze, debug, develop, and implement technology requirements for global business\\\\n• Install, test, and train employees on software and hardware to improve or allow workflow\\\\n• Maintain reporting via SmarterTrack ticketing system and Teamwork project organization system\\\\n• Work in various aspects to support all members of the team and clients by analyzing and troubleshooting network system, software, and hardware.\\\\n• Create and maintain PowerShell scripts to aid and automate daily activities\\\\n• Manage servers utilizing VMWare\\\\n• Troubleshoot, service, install, repair, replace portions of, or entirety of, personal computers, servers, network devices, and peripheral equipment\\\\n• Monitor corporate distributed network via LanSweeper and PDQ Inventory/Deploy, controlling patches, malware threats, firewalls, servers, and computers\\\\n• Work directly with customers to ensure their technical needs are met and ensure their secure connection to the corporate network\\\\n• Build and maintain knowledge database for troubleshooting and daily facility operations\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Northwestern State University

  Computer Information Systems, Core Programming

  2017 — 2020