Benjamin Skierlak
Customer Success Engineer @GitLab
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WORK HISTORY
Customer Success Engineer @GitLab
FR
Working with a large set of customers across EMEA as a non-dedicated technical ressource- Helping customer in one-to-one or one-to-many setups with specific challenges to solve- Hosting one-to-many hands-on labs for onboarding and existing customers - Participating in the team\'s strategy definition and creation of resources
EDUCATION
Université Polytechnique Hauts-de-France
Master Informatique, Réseaux, Communications Mobiles et Sécurité, System, Networking, and LAN/WAN Management/Manager, Security
ABOUT BENJAMIN SKIERLAK
Technology leader with 12 years of experience driving growth at the intersection of customer success, product strategy, and sales in the Security and DevSecOps space. Proven track record of scaling teams and delivering measurable outcomes- Built and led international teams consistently achieving double digit YoY growth and 90+% renewal rates- Led customer success organizations supporting hundreds of customers across EMEA and North America- Expertise in Security (Vulnerability Management, EDR/XDR), Compliance solutions, and DevSecOps- Experienced in translating customer needs into product strategy and driving adoptionPassionate about leveraging my unique blend of technical expertise, customer advocacy, and business acumen to drive product innovation and customer growth.Core focus areas- Customer Success- Team Leadership & Development- Sales Growth & Account Expansion- Technical Solution Architecture- Product Strategy & Innovation
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