Benjamin Rogers
Team Leader for Digital Concierge @Circles Uk & Ireland
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WORK HISTORY
Team Leader for Digital Concierge @Circles Uk & Ireland
Manchester, GB
Responsible for providing direction, guiding, monitoring, and leading a team of 7 people based both in the UK and in Mumbai. Leading the team to towards the goal of providing the best customer service and request results for clients from a mixture of backgrounds including law firms, wealth management companies and hospital services etc. • Train and develop teams, including performance reviews, setting objectives and regular one to ones• Play an active role in supporting change taking place in the firm, and participate in relevant projects• Identify opportunities for improvement, to ensure operations are efficient and in line with best practice• Assist with recruitment and onboarding of new team members to help them understand the processes of digital concierge and workflow allocation for both UK and US accounts • Ensuring standards are kept high throughout the team working towards an outstanding Net Promoter Score on a monthly basis • Having 3 of my team to complete their approval process within 2 months, during my handover period from Digital Concierge to Team Leader• Analysing team productivity and client survey results to help develop team member responses and ensure a manageable workload
EDUCATION
South Cheshire college
BTEC, Business Studies including Law and Finance
University of Chester
Bachelor of Arts - BA with Honours, Business Management
Ruskin High School
GCSE and BTEC
ABOUT BENJAMIN ROGERS
An Independent and hardworking individual who is great at working in teams as well as alone. Has an accelerated passion for learning whilst being well organised and always prepared to take instruction. A genuine interest in Business and Finance demonstrating an aptitude in this area having achieved a Class Two Division One in a BA/Bsc Bachelor of Arts with Honours degree in Business Management.
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