Benjamin Quick
Senior Manager, Technical Operations @Cartera – A Rakuten Company
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WORK HISTORY
Senior Manager, Technical Operations @Cartera – A Rakuten Company
Lexington, MA, US
Oversight of complex, cross-functional operations of Cartera’s technology platforms with a focus on day-to-day operations, process optimization, and the organization’s agile methodology. Rebuilt and optimized organizational agile metrics, reducing reporting time by 50% and expanding scope and breadth of insight into scrum performance.
EDUCATION
Emerson College
Bachelor of Arts (B.A.), Digital Post-Production
SUNY New Paltz
Public Communication, Political Science
SKILLS
ABOUT BENJAMIN QUICK
Dynamic startup leader with 10+ years of experience scaling service operations in high-growth, fast-paced environments. Sharp, analytical problem-solver blending influential cross-functional leadership, advanced data acumen and hands-on technical fluency to drive inventive solutions and cultivate high-performing talent. Energized by building systems, processes, and teams from the ground up, with a proven track record of solving operational pain points to elevate customer experience and align short-term execution with long-term vision. An engineering mind with the communication skills to advocate, influence and lead.
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