Benjamin Paya
Bilingual Financial Operations & Experience Specialist @RBC
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WORK HISTORY
Bilingual Financial Operations & Experience Specialist @RBC
Toronto, ON, CA
Managing and supporting corporate clients with day-to-day treasury and cash management needsProviding guidance on electronic banking platforms (e.g, payments, collections, account services, and reporting tools)- Assisting with onboarding of new clients, including account setup, user access, and security token management- Monitoring transactions, payment approvals, and reconciliation processes to ensure accuracy and compliance- Coordinating with internal teams (operations, compliance, and relationship managers) to resolve client issues efficiently- Advising clients on best practices for liquidity optimization, payment processing, and fraud prevention- Delivering training and support on banking solutions to improve client adoption and satisfaction- Analyzing client activity to identify opportunities for process improvement and cross-selling of banking products.
EDUCATION
Institut Supérieur Technologique Montplaisir
Preparatory Classes for Business Schools
ICN Business School
Grande École master’s in management and M.Sc. Finance: Banking & Wealth Management, Banking & Wealth Management
Kaplan
Certification, English Language and Literature, General
ABOUT BENJAMIN PAYA
I completed a two-year preparatory program for top business schools, after which I chose to join ICN Business School in Nancy, France, to pursue a double degree: the Grande École Program and a Master of Science in Banking and Wealth Management. I completed this program through a work-study placement at Crédit Agricole.
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