Benjamin Norris

Logistics and Operations Assistant @Edge Networks Uk Ltd

Highnam, GB

Goods In ManagementSupport the preparation and processing of inbound deliveries, including asset booking, documentation updates, and equipment staging for testing, following ESD procedures in accordance.Goods Out ManagementCoordinate outgoing shipments, track deliveries, and liaise with customers on returns, license entitlements, and delivery confirmations.Onsite Operations SupportAttend site visits to support installation and technical teams with logistics, equipment setup, and documentation. This includes assisting during installations by preparing kits, organising transport and equipment, and ensuring all onsite needs are met efficiently. Generate Risk Assessments and Method Statements (RAMS), maintain operational documentation, and support continuous improvement of internal processes. Manage stock levels, customer spares holdings, and company assets using internal systems with high attention to accuracy. Handle all purchasing tasks related to stock, project requirements, and office supplies. Provide first-line operational support by answering calls, assigning support tickets, and actively monitoring the internal ticketing system to ensure timely resolution. Maintain internal and external equipment maintenance logs.Back-Office OperationsStock Control & Asset ManagementSupport & Maintenance

Gloucestershire College

Distinction Merit, National Certificate in Business

Churchdown School

Intermediate GNVQ, ICT

Gloucestershire College

Level 5 Diploma, Business Management & Leadership

University of Gloucestershire

Master of Business Administration - MBA, Business Administration and Management, General

University of Worcester

Bachelor's Degree, Business, Management, Marketing, and Related Support Services