Benjamin Newcomer

About Benjamin Newcomer

With 14 years of experience in customer success, risk management, and Trust and Safety, I currently serve as Senior Escalations Manager at Rover.com. In this role, I oversee the resolution of high-severity escalations globally, our European Trust and Safety team, and global fraud operations, ensuring platform integrity while improving customer experience. My leadership focuses on optimizing processes and minimizing operational inefficiencies, leveraging a collaborative approach to enhance cross-functional partnerships and streamline crisis resolution. Previously, at Meta, I led multi-regional teams and contributed to significant improvements in integrity infrastructure, reducing escalation cycle times and addressing global challenges across EMEA, APAC, and AMER. By standardizing integrity risk values and mentoring emerging leaders, my work facilitated faster fraud detection and resolution while maintaining user trust. My mission is to balance safety and growth through innovative and scalable solutions.

Experience

1. Director of Trust and Safety Specialized Operations

   Rover.com

   Feb 2026 — Present · Austin, TX, US

   I lead the Specialized Trust and Safety Operations teams at Rover including Critical Escalations, Fraud Operations, Risk Detection and Brand Monitoring, as well as the international Trust and Safety strategy and operations covering ~18 markets.

Education

• University of Tennessee, Knoxville

  Master's degree, Mechanical Engineering

  2009 — 2011

• University of Maryland

  Bachelor's degree, Mechanical Engineering

  2005 — 2009