Benjamin Miles
Client Audit Lead @Lowell
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WORK HISTORY
Client Audit Lead @Lowell
Leeds, GB
Scheduling, organising and leading all client audits and onsite due diligences within Lowell. This requires working closely with key external clients as well as internal directors and managers within the business to ensure Lowell maintains a solid reputation for Compliance. I manage the process from start to finish which ranges from pre-audit preparation such as client questionnaires to leading and managing the audit itself and handling post audit reports and any actions which may come out of the audit.
SKILLS
ABOUT BENJAMIN MILES
With 14 years’ experience in the debt industry across diverse roles, I currently lead all aspects of client audits and help to mange relationships with clients from various sectors within a fast-paced, highly regulated environment. I have a proven track record of managing and facilitating workshops, audits, and stakeholder meetings to deliver strategic outcomes that support business growth and client retention. My background in financial services is complemented by strong skills in compliance, client relationship management, coaching, analytical thinking, and contact centre operations—making me well-equipped to drive supplier performance and governance excellence.
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