Benjamin McGuire

Field Services Engineer - Mass Spectrometry @SCIEX

Maintain, install and repair Sciex products and instrumentation at both internal and external customer sites, including strategic accounts-Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region-Perform qualification services and customer training-Work independently to resolve all assigned customer and technical issues-Partner with Sales and Service management to drive customer satisfaction and business objectives-Mentors and develops staff members on more sophisticated instrumentation and complex workflows-Assist District Manager with leading technical discussions for regional critical issues-Assist District Manager with special projects, identifying resources and training needs & filling in for the DM as needed.