Benjamin Mbong

About Benjamin Mbong

Seasoned and dedicated IT professional. Detail-oriented with 15+ years of extensive experience providing Logical and analytical support, with accurate record keeping. Skilled in overseeing all aspects of IT infrastructure, the day-to-day support of end-users and collaborating with cross-functional teams to ensure that IT initiatives are aligned with business goals. Knowledge of Active Directory Services, Network services, Windows & Server OS, MS Azure / Entra, PowerShell, Troubleshooting, problem solving, ETC.Passionate about customer experience, safeguarding digital assets and ensuring data integrity.

Experience

1. Information Technology Support Engineer

   Inframark

   Mar 2020 — Present · Katy, TX, US

   Monitor performance of information technology systems to determine cost and productivity levels then make recommendations for improving the IT infrastructure.• Manage company network services: users, permissions, workstations, Single Sign-On, VPNs• Install, configure and maintain company computers, Printers, Phones (Android and IOS)• Resolving networking and connectivity issues (LAN, Wi-Fi, VPN)• Install and configure critical & specialized software, related services, tools, and operating systems• Proactively manage and resolve inquiries and requests within the support queue to ensure issues are resolved comprehensively, meeting or exceeding ticket SLA levels• Optimize deployment processes, and keep systems (and users) running happily. • Apply my knowledge in Engineering, IT and business to advance organizational goals • Design and deploy new IT systems and services - Windows Migration

Education

• University of Houston-Downtown

  Bachelor of Science (BS), Electrical and Electronics Engineering

Skills

• Disaster Recovery
• System Deployment
• Microsoft Exchange
• Linux
• Active Directory
• Information Security
• Hardware
• Ccna
• Mobile Devices
• Business Development
• Network Engineering
• Product Management
• Technical Support
• Tcp/Ip
• Remote Desktop
• Computer Hardware
• New Business Development
• Comptia a+
• Security
• Switches
• Networking
• Cloud Computing
• Start-Ups
• Windows
• Vpn
• Routers
• Microsoft Office
• Vmware Vsphere
• Entrepreneurship
• Blackberry Enterprise Server
• Remote Access
• Operating Systems
• Customer Service
• Network Security
• Strategic Planning
• Management
• Windows 7
• Dns
• Dhcp
• Software Installation