Benjamin Mazzulla
Client & Brand Experience Manager @SEPHORA
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WORK HISTORY
Client & Brand Experience Manager @SEPHORA
Toronto, ON, CA
Passionate about delivering exceptional service and building strong relationships with both customers and sales teams. Adept at developing and implementing strategies to enhance client satisfaction, retention, and loyalty. Proven track record in leading and motivating teams to achieve performance targets while ensuring a seamless and personalized customer experience. Committed to understanding customer needs and exceeding expectations to drive business growth. Skilled in partnering with brands to elevate client experiences, providing staff training, and driving high-volume sales events to build business success.
EDUCATION
George Brown Polytechnic
Hospitality & Tourism, Fashion Merchandising
George Brown Polytechnic
Fashion Business Management, Fashion Merchandising
ABOUT BENJAMIN MAZZULLA
SEPHORA Client & Brand Experience Manager with expertise in Luxury Beauty & Fragrance Customer Service.Currently a Client & Brand Experience Manager at SEPHORA, the leading beauty retailer in North America. With over ten years of experience in the fashion & beauty industry, I have a certificate in Fashion Business & Merchandising from George Brown College, which enables me to understand and enhance the product branding and positioning in luxury fashion & beauty.My core competencies include corporate events planning and execution, time management, communication, and customer service. I have a proven track record of hosting and organizing successful events that drive results, build relationships, and grow the business. I am also proficient in motivating and building a team of brand experts through in-store trainings and animations. My goal is to continue learning and developing my skills in this dynamic and creative industry, while delivering exceptional service and fostering relationships with customers and sales team.
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