Benjamin Mangona

About Benjamin Mangona

Through over a decade of working in various locations with distinct personalities, I have…

Experience

1. Operations Support Manager

   Marriott Hotels

   Apr 2017 — Present

   Reorganized operations checklist to align with roles and responsibilities and ensure balance and checks for critical items. • Lead new hire orientation in classroom setting to expedite the training process reducing the training time from 2 months to three weeks or less. • Designed and implemented Marriott Rewards appreciation scratch cards to drive elite appreciation and overall guest service scores.• Audited and deep dive all rate programs/facts to ensure system functionality and improve reservation accuracy and reduced work load of others. • Implemented brand culture through the property with new branded uniform for front office, created a Hosting Brilliantly Culture Corner in the back of the house, and updated host entrance/locker rooms with new paint in brand voice celebrating hosts and recognizing long time employees who foster the Marriott culture. • Provided digital training guides for hosts and reduced the printed material in the office to ensure information was always accurate and up to date removing clutter and ability to evolve and adapt with changes.

Skills

• Opera
• Microsoft Excel
• Hospitality Management
• Pre-Opening
• Micros
• Microsoft Office
• Concierge Services
• Catering
• Multi-Task & Handle High-Volume Workloads
• Food & Beverage
• Customer Service
• Hotels
• Rooms Division
• Rooms Division Management
• Management Consulting
• Operations Management
• Event Planning
• Guest Service Management
• Event Management
• Project Management
• Front Office
• Management
• Resorts
• Training
• Customer Satisfaction
• Revenue Analysis
• Tourism
• Hospitality
• Operating Systems
• Restaurant Management
• Yield Management
• Hotel Management
• Leadership
• Microsoft Word
• Property Management Systems
• Consulting
• Hospitality Industry