Benjamin Walker

About Benjamin Walker

Experienced Business Strategy Manager with a demonstrated history of working in the banking industry. Strong support professional skilled in Sales, Mutual Funds, Management, Salesforce.com Implementation, and Business Relationship Management.

Experience

1. Head of Credit Card Change Delivery and Management - Vice President

   PNC

   Jun 2023 — Present · Houston, TX, US

   As the head of Credit Card Change Delivery, I manage a team of 40 business analysts and team managers with a primary focus of managing the credit card platform at PNC. This includes all technology configuration changes, letters and statement output, and plastic output to name a few specific areas. My primary focus is managing the prioritization of my team’s workload and the overall efficiency of the team.• Defines and executes the overall service delivery strategy for the credit card business unit with direct customer interaction. Defines and communicates strategy to operations team. Responsible for multiple functions across one or more sites.• Manages and is responsible for achieving desired business results. Determines operating standards for client servicing in collaboration with the business. Executes to achieve desired compliance, audit, and budgetary results. I also serve as a senior level representative for our operational group. Oversees the resolution of escalated issues. Own third party and/or senior level business partner relationships.• Determines talent strategy in partnership with human resources. Manages, motivates, and develops management team. Leads staff meetings, sets strategy, and may translate into tactical operating plans.• Provides consultation and advice to internal and external partners and executes on creating an environment in which products and/or processes are designed and/or followed to ensure customer satisfaction. Oversees strategic improvement initiatives and may serve as project sponsor. Recommends and influences policy improvements.• Accountable for the control framework for my unit of responsibility. Review, identify and anticipate current and future risks. Implements controls and remediates risks. Ensures an effective risk management environment. Creates and oversees risk mitigation and business resiliency strategies.

Education

• Auburn University

  B.S.

  2000 — 2004

Skills

• Mortgage Banking
• Microstrategy Reporting
• Small Business Lending
• Credit
• Salesforce.com Implementation
• Retail Banking
• Project Management
• Customer Service
• Salesforce Training
• Microstrategy
• Mortgage Lending
• Banking
• Mutual Funds
• Sales
• Internet Banking
• Credit Analysis
• Portfolio Management
• Loans
• Loan Origination
• Insurance
• Finance
• Training & Development
• Commercial Lending
• Investments
• Consumer Lending
• Relationship Management
• Cross Selling
• Financial Services
• Management
• Financial Analysis
• Lines of Credit
• Commercial Banking
• Credit Risk
• Salesforce.com