Ben Kelley
Operations Manager | Managing Teams, Analyzing Data, Exceeding KPI Expectations
- Role
- Facilities Solutions Manager at City Wide Facility Solutions
- Location
- Puyallup, WA, US
- LinkedIn followers
- 500 followers
About Ben Kelley
Leading GIG Car Share\'s fleet operations has honed my expertise in strategic leadership and process optimization. Over the past four and a half years, my team and I have significantly increased vehicle usage and revenue while reducing costs. We achieved success by launching new markets, developing efficient systems, and fostering strong vendor relationships. Our organization\'s commitment to operational excellence is reflected in surpassing key performance indicators through meticulous data analysis and metric implementation. I take pride in training and nurturing talent within our team, ensuring we deliver exceptional customer service and maintain a proactive approach to problem-solving. With a solid background in fleet operations and a steadfast focus on efficiency, my goal is to continually elevate the service standards and profitability of our fleet.
Experience
Facilities Solutions Manager
Jul 2025 — Present · US
Client relation expert, managing commercial building maintenance services, projects, overseeing contractors with quality control to ensure client satisfaction-Good Enough Is Not Enough Award winner, August 2025 for going above and beyond normal role functions that lead to operational change with direct impact to efficiency in processes and procedures.
Education
Washington State University
Bachelor of Arts (B.A.), Broadcast Journalism
2006 — 2008
Skills
- Customer Service
- Sales
- Strategic Planning
- Marketing
- Marketing Strategy
- Management
- Microsoft Excel
- Public Speaking
- Microsoft Office
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