Benjamin James Trout

WORK HISTORY

ABOUT BENJAMIN JAMES TROUT

I am a highly motivated and experienced senior customer operations manager.I have over 20 years of experience in operations, customer service and complaints roles. Throughout my career I have held managerial and supervisory positions and have developed a skill set working with customers enhancement, continuous improvement, regulatory framework management, process delivery, engagement, on boarding, stakeholder management, objective synergy and performance management.I was promoted to team manager at Capita Samsung due to my open and honest supervision style and aptitude for problem solving. I have received awards for customer service and complaint management, and I have extensive experience liaising with clients, management and other business stakeholders.I have developed a strong understanding of the culture and regulatory objectives of my current employer, the Nursing Midwifery Council (NMC) and have embedded a contact centre culture that is thriving and driven by accountable KPI improvements, staff development and enhancements in on boarding and engagement. I have developed my operational skills with both staff and wider stakeholders. Since joining the NMC I have demonstrated my tenacity to achieving results and dedication to improving services and processes for both registrants and staff. Aside from my role, I am passionate about enhancing culture and person centric experiences within my organisation. I have spoken at well being events and have supported and promoted events through the LGBT+ network and mental health and well being seminars. I am a mental health first aider that has completed a number of post education training in mental health studies, safe guarding, complaints management with vulnerable people and staff well being.