Benjamin J. Gomez
Customer Success | #6 Forbes Cloud 100 | Future Tech Leader | Creating Solutions People Love | Hispanic Executive 30 Under 30 | Investor-In-Training | UTD Jindal MBA ’26
- Role
- Customer Success Manager, Strategic at ServiceTitan
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Benjamin J. Gomez
As a Customer Success Manager for Strategic Accounts at ServiceTitan, I have been…
Experience
Customer Success Manager, Strategic
Apr 2025 — Present · Houston, TX, US
As a Customer Success Manager, Strategic Accounts, I manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). I create partnerships with management contacts in strategic accounts and collaborateon projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.Responsibilities: Develop strong working relationships with corporate contacts in strategic accounts.Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.Collaborate with customers and product managers to manage product enhancement requests.Act as a subject matter expert on custom product features for strategic accounts.Manage initiatives to increase product adoption, customer satisfaction and evangelism.Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.Act as an escalation point on customer support tickets.Update account and contact records for strategic accounts to ensure accurate reporting.Identify areas for improvement in the customer experience, both in our product and processes.Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.