Benjamin Hopkins

Customer Success Manager @Oleeo

Bristol, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Customer Success Manager @Oleeo

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Manage a diverse portfolio of public and private sector clients, providing guidance on system adoption and best practices for the Oleeo platform.• Built strong relationships with clients, inspiring them with the benefits of our platform and ensuring their success.• Collaborate with internal teams to drive product enhancements based on customer feedback and needs.

SKILLS

ManagementSalesRecruitingRecruitment AdvertisingPerformance ManagementEmployee TrainingTrainingScreening ResumesNegotiationEmployee RelationsChange ManagementSourcingInterviewsLeadershipExecutive SearchPermanent PlacementInterviewingProject ManagementTechnical RecruitingTime ManagementHuman ResourcesBudgetsGraduate RecruitmentCustomer ServiceTalent ManagementBudgeting

ABOUT BENJAMIN HOPKINS

Experienced security conscious recruitment and HR systems specialist (HRIS) with extensive experience in design, transformation, project management and implementation of HR platforms, Applicant Tracking Systems (ATS) CRMs and HRIS platforms.Recent projects include use of Oleeo and SmartRecruiters across UK and global markets for both public and private sector organisations including local and central government, police forces and private consultancies.Adept at working on multiple transformation projects, aligning new systems and procedures into businesses in tight and challenging timeframes, taking overall project management responsibility to ensure accurate delivery. Key eye to detail to ensure smooth transition and integration by all users.Used to working alongside multiple stakeholders and large-scale teams to scope, manage and oversee platform and other projects launch into the relevant organisations in sensitive and secure environments in a timely and efficient manner.Leading rollout to ensure timelines and budgets are kept in line as well as offering advice on system changes and improvements to allow for improved efficiency savings as well as improvements to candidate and user experience. In all roles I have had day to day responsibility for hands on maintenance, repair and development of each system, tailoring each platform to ensure maximum efficiency and overall user experience.Reporting on in flight application detail as well as diversity and geographic data to allow for adverse impact and cost efficiency reviews. Managing all reporting for the organisations via tools such as Google Sheets and Power Bi providing analytical reporting across all departments.

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Benjamin Hopkins — Customer Success Manager at Oleeo in Bristol, GB | Unifers