Benjamin Hagood

About Benjamin Hagood

As a creative, friendly, and outgoing Senior Project Manager, I am skilled with business development, operations planning, mentor-style leadership, overseeing a multitude of creative projects, and bring more than 13 years of experience to the table from various design industries.I have managed creative projects for hundreds of brands throughout my career, from small start-ups to many of the world’s largest and most respected names, such as: Coca-Cola, Chick-fil-A, Lowe’s Home Improvement, Shaw, StitchFix, and Verizon.My abilities to build customer relationships, lead client consultations, clearly communicate instruction to design, production, and manufacturing teams, all work together to ensure a seamless process from start to finish.CLIENT EXPERIENCE:Armstrong • Bacardi USA • Barq’s • Beaulieu of America • Bed Bath & Beyond • buy buy BABY • Carter’s • Cheryl\'s Cookies • Chick-fil-A • Closetmaid • Coca-Cola • Cox Communications • Crossville Tile • Daltile • Dasani • DirecTV • Dollar General • Dunkin’ Donuts • Ethan Allen • Fanta • Frito Lay • Fuze • General Motors • Gold Peak • Google • Hanes • HelloHoney • Home Depot • Intel • King’s Hawaiian • Levolor • Lithonia Lighting • L\'oreal • Lowe\'s Home Improvement • Mannington Flooring • ManScape • Michael\'s • Mohawk • NAPA • Nespresso • New Balance • Oceanside • OSH • PetMeds • Porsche • Red Bull • Red Lobster • ROHL • Rubbermaid • Russell • S.P. Richards • Safeway • Seagram’s • Shaw • Sodexo • Solstice Dental Advisors • Sprint • Staples • State Farm • Stitch Fix • UNICEF • Verizon • Walgreens • Walmart • Wilsonart International

Experience

1. Customer Service Representative (Csr)

   Greatflorida Insurance

   Aug 2022 — Present · Clearwater, FL, US

   Serve as a full-service Customer Service Representative functioning at an agent-level within a seven-person team, managing personal lines insurance accounts from quoting through ongoing policy service. Act as a primary point of contact for clients, delivering clear guidance, accurate coverage, and consistent communication across multiple channels.Key Responsibilities:Quote, bind, and service personal lines policies including homeowners, auto, flood, and related productsCommunicate with clients via phone, email, text, and eSignature platforms to ensure timely and clear policy handlingExplain coverages, endorsements, underwriting requirements, and premium changes in a straightforward, client-friendly mannerReview policies for accuracy, coverage gaps, and carrier complianceCoordinate directly with insurance carriers to address underwriting issues, inspections, cancellations, and reinstatementsManage renewals, policy changes, and time-sensitive client requests independentlyMaintain detailed and accurate records within agency management systems and carrier portalsBalance a high volume of client interactions while maintaining professionalism and attention to detailCollaborate closely within a seven-person team to ensure consistency, accountability, and excellent customer experience

Education

• Georgia State University

  Associate's degree, Fine/Studio Arts, General

  2009 — 2011

Skills

• Illustrator
• Adobe Creative Suite
• Packaging
• Relationship Marketing
• Logo Design
• Sketching
• Direct Mail
• Image Manipulation
• Advertising
• Catalogs
• Brand Development
• Layout
• Graphics
• Pre-Press
• Art Direction