Benjamin Gerstner
- Role
- Driving Customer Success at Bluecore
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Benjamin Gerstner
Client-focused customer success leader offering a proven track record of surpassing…
Experience
Driving Customer Success
Nov 2016 — Present
Manage and oversee key account management of the most complex accounts on the West Coast, growing and expanding book of business and serving as trusted advisor for some of the largest retailers in the world. Deliver strategic recommendations to client, collaborating across multiple functional teams to execute on client deliverables. Foster and cultivate key client stakeholder relationships and manage multiple projects in parallel across the portfolio. Secure client renewals, prepare/present content for key onsite meetings and oversee all client escalations. •Worked with product team to develop custom client solutions in platform and collaborated with C-level executives on key client engagements. •Routinely onsite with key clients driving working sessions, strategic guidance, and technology presentations. •Managed platform adoption and formulated resource plans and recommendations for client engagements. •Collaborated with Sales to secure largest contract in company history. •Increased book of business by > 50% and turned around at-risk clients, resulting in retention and increased upsell. •Received strategy/platform award from key customer leadership for partnership/accomplishments. •Maintained consistently high NPS scores from customers under management. •Achieved record breaking client revenues through strategic guidance/execution. •Steered custom product rollout across product/engineering teams for key account. •Grew at risk account revenues 300% securing expansion contract.
Skills
- Management
- Lead Generation
- Multi-Channel Marketing
- Crm
- Analytics
- Mobile Marketing
- Salesforce.com
- Marketing Strategy
- Leadership
- Online Advertising
- Strategy
- Database Marketing
- E-Commerce
- Program Management
- Interactive Marketing
- Social Media Marketing
- Ppc
- Sem
- Strategic Partnerships
- Digital Strategy
- Business Development
- Social Media
- Online Marketing
- Direct Marketing
- Account Management
- Marketing Automation
- Affiliate Marketing
- Digital Marketing
- Email Marketing
- Web Analytics
- Integrated Marketing
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