Benjamin Danso

Member Service Representative (Fraud) @Navy Federal Credit Union

Investigate debit and credit card fraud claims by verifying member identity, reviewing transactiondetails, and documenting case outcomes.• Safeguard sensitive financial data and Personally Identifiable Information (PII) in compliance withregulatory and organizational standards.• Educate members on fraud prevention, phishing awareness, and secure banking practices to reducefuture risk.• Escalate high-risk cases and disputes in accordance with internal fraud procedures and governanceguidelines.• Manage high-volume fraud-related calls while ensuring accuracy in system documentation and membercommunication