Benjamin Dacosta
Mobile Expert for T-Mobile
- Role
- Mobile Expert Key Holder at T-Mobile
- Location
- New Bedford, MA, US
- LinkedIn followers
- 500 followers
About Benjamin Dacosta
My name is Benjamin, I am a dedicated customer service professional with a passion for computer science, leadership, and making a positive impact. With years of experience in providing top-notch support to customers from diverse backgrounds, I have honed my communication, problem-solving, and interpersonal skills. Now, I am eager to take my skills to the next level and apply them in a career in computer science, where I can leverage technology to drive meaningful change and make a difference. I am seeking a position where I can both personally and professionally grow. By Providing my skills to inspire and motivate others to do the same.
Experience
Mobile Expert Key Holder
Oct 2024 — Present · Wareham, MA, US
Recognized in 2025 for being top 1% of the company in Q1, Q2, Q3 and Q4 nationwide by delivering exceptional service, driving sales of services and experiences, crafting personalized solutions aligned with customer pain points- Key Holder responsible for leadership duties including daily operations, coaching team performance, and maintaining operational excellence- Acted as a T-Life advocate for SMRA New England, consistently driving top district results in Queue Management tools and Digital Experience Metrics, enhancing both customer satisfaction and store efficiency
Education
University of Massachusetts Dartmouth
Bachelor's degree, Computer Science
Old Colony Regional Vocational Technical High School
Electrical and Electronics Engineering
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