Benjamin Cunningham
Wawa Assistant General Manager
- Role
- Assistant General Manager at Wawa, Inc.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
Experience
Assistant General Manager
Jan 2025 — Present · Ambler, PA, US
Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.Supervise the day-to-day task assignments and performance for all associates.Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.Manage cash and lottery processes.Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.Build relationships with community partners to connect the store with its community. Ensure safety program execution and fulfill the store safety leader role.
Education
Temple University
Bachelor's Degree, Sport and Recreation Management
2015 — 2019
Conestoga Valley High School
High School Diploma, High School/Secondary Diplomas and Certificates
2011 — 2015
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