Benjamin Clark

About Benjamin Clark

As General Manager at LBI National, I leverage my extensive experience in the hospitality industry to ensure exceptional guest experiences and operational excellence. With a background in logistics, materials, and supply chain management from Western Illinois University, I have developed strong skills in inventory management, budgeting, and team leadership. I have successfully led teams in various roles, including Director of Hospitality at Sea Palms St. Simons and Senior Director of Food and Beverage at the same establishment. My passion for delivering high-quality service and creating memorable experiences drives me to continuously improve processes and innovate in the hospitality sector.

Experience

1. General Manager

   Lbi National Golf & Resort

   Apr 2025 — Present · US

   Responsible for overseeing all aspects of property operations, ensuring exceptional guest experiences, maintaining profitability, and leading a high-performing team. Strong leadership, operational expertise, and a customer-focused mindset.Key Responsibilities:Guest Experience & Satisfaction:Ensure outstanding service standards are delivered consistently across all departments.Handle guest feedback and complaints promptly, aiming to exceed expectations.Foster a welcoming and hospitable environment throughout the property.Operations Management:Oversee daily operations of front office, housekeeping, food & beverage, maintenance, and other departments.Ensure smooth coordination between departments to optimize efficiency and guest satisfaction.Implement and maintain standard operating procedures and quality control measures.Financial & Revenue Management:Develop and manage budgets, forecasts, and financial reports.Drive revenue growth through effective room pricing, promotions, and cost control.Monitor KPIs such as occupancy rates, RevPAR, and guest satisfaction scores.Team Leadership & Development:Recruit, train, and mentor department heads and team members.Create a positive workplace culture that encourages growth, accountability, and engagement.Conduct performance reviews and support staff development plans.Sales & Marketing Collaboration:Partner with sales and marketing teams to promote the property and increase occupancy.Represent the property at community and industry events to enhance brand visibility.Drive local partnerships and business development opportunities.Compliance & Safety:Ensure compliance with health, safety, and labor regulations.Maintain cleanliness and safety standards throughout the property.Prepare for and manage emergency situations effectively.

Education

• Western Illinois University

  Logistics, Materials, and Supply Chain Management

Skills

• Time Management
• Hospitality Management
• Resorts
• Guest Service Management
• Labor Control
• Microsoft Word
• Restaurants
• Fine Dining
• Hospitality
• Customer Satisfaction
• Training
• Supervisory Skills
• Food Cost Management
• Restaurant Management
• Microsoft Office
• Event Management
• Bartending
• Food
• Food Cost Analysis
• New Unit Openings
• Event Planning
• Serve Safe Certified
• Teamwork
• Labor Cost Management
• Catering
• Banquets
• Food Service
• New Restaurant Openings
• Hotel Management
• Micros
• Food Safety
• Inventory Management
• Food
• Microsoft Excel
• Hotels
• Customer Service
• Hospitality Industry