Benjamin Carnahan
- Role
- Senior Data Scientist at Palo Alto Networks
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Benjamin Carnahan
I am a strategic and support operations professional with experience in customer…
Experience
Senior Data Scientist
May 2021 — Present
Defined adoption and performance metrics for new product families and services, enabling measurableproduct readiness at launch.• Designed and evolved experiment-driven analytics frameworks to evaluate responsiveness, case flow,and engagement — supporting data-driven decisions on adoption strategies.• Partnered with product and engineering teams to establish data collection requirements andmeasurement frameworks, ensuring accurate outcomes.• Led taxonomy design initiatives, aligning support classification with engineering components toimprove routing accuracy and reduce misclassification.• Built and evolved analytics frameworks that measure case flow, engineering engagement, andcustomer responsiveness, driving improvements across Support and Engineering.• Provided strategic reporting and insights that informed executive decisions on efficiency targets,product improvement initiatives, and customer outcomes.
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