Benjamin Brownfield

Ecommerce Manager @Marysville Marine Distributors

Marysville, MI, US

Operational Responsibilities• Serve as the primary point of contact for internal e-commerce support tickets and issue resolution• Triage website issues reported by internal teams or customers, determining whether issues canbe resolved internally or need to be escalated to external developers• Communicate directly with contract development partners to document, test, and resolve issues• Work with internal staff (sales, marketing, IT, content, category management) to gather context,answer questions, and communicate updates on resolutions• Track, document, and report on support issues to identify recurring problems or opportunities forimprovementStrategic Responsibilities (Project Leadership & Site Optimization)• Identify and prioritize long-term e-commerce improvements to enhance user experience, siteperformance, and functionality• Research best practices, tools, and emerging technologies in the e-commerce space• Collaborate with external developers and vendors to scope, budget, and test new featuresor enhancements• Explore opportunities to improve analytics, advertising performance, and operational efficiency• Evaluate e-commerce trends, competitor strategies, and customer feedback to informongoing improvements