Benjamin Benjamin

About Benjamin Benjamin

TECHNICAL EXPERIENCE Tier II, & Cloud Support Associate Operating…

Experience

1. L3 Network Infrastructure Engineer

   Amgen

   Oct 2023 — Present

   Provides ITIL Service disciplines, covering Incident, Problem and Change Management-Provides Citrix, VM and Hyper V support and administration-Provides Cisco & HP Switches, Firewall and Routers support and administration-Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications-Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology-Works closely with the IT Service Desk and other Specialists to ensure a timely, robust and comprehensive service transition process-Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure-Responsible for overall system and infrastructure availability and developing a resilient infrastructure to reduce failures-Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD), and system backups-Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MS Office-Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery-Ensures delivery of individual and team projects allocated within aggressive delivery times-Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures-Monitors business-critical processes and systems-Installs, configures, and supports new and existing servers and network infrastructure.

Education

• Southern University and Agricultural and Mechanical College at Baton Rouge

  B.A., Business Management

  1988

• Long Beach City College

  Associate’s Degree, Audiovisual Communications Technologies/Technicians

  1999 — 2002