Benjamin Baiden

Network Engineer @Fidelity Bank Ghana

Accra, GH

Configure and install various network devices and services (e.g, routers, switches, VPN, QoS, etc)- Perform network maintenance and system upgrades including patches, hot fixes and security configurations - Monitor performance and ensure system availability and reliability - Monitor system resource utilization, trending, and capacity planning - Provide Level-2/3 support and troubleshooting to resolve issues - Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure - Select and implement security tools, policies, and procedures in conjunction with the company’s security team - Liaise with vendors and other IT personnel for problem resolution

Ghana Institute of Management and Public Administration

Certificate, Cisco Certified Network Associate

University of Ghana

Master of Business Administration - MBA, Management Information Systems

University of Education

Bachelor of Science - BS, Information Technology