Benjamin B.

Head of Private Cloud Service Operations Department @EDF

Nanterre, FR

Operational Lead – EDF Private Cloud ServiceAccountable for service quality, SLAs compliance, and operational performance. Drove sustainable incident reduction and ensured availability and quality objectives. Managed product backlog, monitored RUN indicators, prioritized incidents, and validated billing drivers.Agile & SAFe LeadershipPrepared features for PI Planning, participated in ceremonies, challenged estimates, and tracked progress to completion. Facilitated team alignment and stakeholder synchronization. Produced governance deliverables (reports, meetings, steering committees).Incident & Continuous ImprovementLed post-incident reviews (REX), presented findings to senior management, and managed corrective actions in ITSM.Contract & ComplianceOversaw service providers, ensured reversibility of I3T and ModularIT contracts, and enforced ITIL compliance (roadmaps, migrations, CAB, crisis management). Led technical crisis unit and updated investigation playbooks.Service Governance & CybersecurityOrganized service reviews (SLAs, costs, roadmap), managed capacity planning, and ensured billing accuracy. Maintained documentation in SI-PEDIA. Managed vulnerability remediation with SOC and conducted access rights reviews.Financial ManagementMonitored monthly budget, ensured forecast commitments, and optimized hardware costs through negotiation and competitive sourcing.