Benjamin Adams
Sr. Claims Operations Consultant | Hartford Steam Boiler | AI Research Contributor — Insurance LLM Evaluation & Prompt Engineering
- Role
- Senior Claims Operations Consultant at HSB - Hartford Steam Boiler
- Location
- Saginaw, MI, US
- LinkedIn followers
- 500 followers
About Benjamin Adams
Accomplished Claims Operations Consultant with 21 years of experience in the insurance industry, specializing in claims adjudication, department-wide licensing and compliance, business continuity planning, and operational process optimization. My expertise spans negotiation, analytics, and systems integration — underpinned by a firm commitment to driving operational excellence across all facets of claims management.In recent years I have extended that domain expertise into the AI research space, working as a Freelance AI Research Consultant supporting Generative AI initiatives focused on insurance claims workflows and policy evaluation. This work includes designing LLM evaluation frameworks, developing structured prompt sets, and providing expert annotation guidance on US insurance claims data — helping AI product and engineering teams build models that reason accurately in complex financial and regulatory environments.Holding an Associate in Claims (AIC) certification and a Master of Arts in Leadership & Public Administration.
Experience
Senior Claims Operations Consultant
Sep 2025 — Present · Saginaw, MI, US
Education
The University of Texas at Austin
Bachelors, Liberal Arts
1994 — 1999
Saginaw Valley State University
Masters of Arts, Leadership & Public Administration
2002 — 2005
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