Benjamin A. Vance
IT Production Specialist Team Lead System Administrator for Se Region (Ky, Mo and Sc) @Purem by Eberspächer
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WORK HISTORY
IT Production Specialist Team Lead System Administrator for Se Region (Ky, Mo and Sc) @Purem by Eberspächer
Louisville, KY, US
Technical Support for production, local employees and C-level executives. Execute hardware and software deployment via SCCM, maintenance, and repair for workstations, laptops, phones, HP and Zebra printers, tablets, RF scanners, and network equipment. System Administrator for AD, VMs, print server, file shares, Microsoft Teams, firewalls (Sonicwall). Oversee Windows Server environment and manage LAN/WAN networks. Monthly patching of VMs. Provide access control and security solutions, Synology Surveillance Station, security cameras, configure ports/VLANS, switches, maintain inventory, and organize assets. Install, configure, and maintain network. Test, troubleshoot, diagnose, and resolve hardware, software, and network issues. Order and maintain equipment levels via SAP and Amazon Business account. Document update, and create standard operating procedures. 24-hour and on-call support after hours as well as traveling between sites quarterly. Account for inventory and warranty details of all Infrastructure and user equipment in JIRA and SCCM. Verizon Portal administrator for company cell phones and hot spots. Use of In-Tune to image PCs and manager iPhone/iPad programs. ADP where I monitor and approve time for employees on my team.
EDUCATION
Intense School
Microsoft Certified Professional (MCP, Net+, A+), Microsoft Certified Professional (MCP, Net+, A+)
Ret's Electronic Institute
Diploma, Electronics
ABOUT BENJAMIN A. VANCE
Accomplished history of progressive responsibility supporting enterprise infrastructures that improve quality and efficiency.* Skilled troubleshooter continually focused on identifying and resolving complex hardware and software issues.* Strong knowledge of Microsoft-based server environments and peripheral processes.* Outstanding communication skills; adept at supporting users at all skill levels, and building and strengthening relationships with C-level executives and across teams to drive cohesive, strategic operations.
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