Ben McCarthy

About Ben McCarthy

My role sits at the intersection of client objectives, scope, operations, and execution. I spend my time translating what customers are trying to achieve into work that teams can actually deliver, clearly, efficiently, and with momentum.In practice, that means I act as the liaison between-Client business goals and internal delivery teams-Strategy and execution-What’s promised and what gets builtMy focus is on-Solidifying scope early so teams aren’t reworking decisions downstream-Accelerating time to value across the portfolio of products and projects I work with-Improving processes across delivery, both internally and with clients-Reducing friction between sales, project management, engineering, marketing, and customer successI bring a broad skill set to that work-SaaS Customer Success experience, including platform adoption and long-term value planning-Hands-on experience managing research-led engagements (qualitative and quantitative) to help electronics manufacturers understand how they should be positioned digitally-Translating research into digital roadmaps and marketing strategy that teams can execute-Project management experience across complex web, data, and platform initiatives-Sales collaboration to upsell and cross-sell responsibly, based on real client needs-Marketing experience supporting GTM strategy, case studies, blogs, and sales materialsWhat matters to me is not owning a single lane, but connecting them. Especially in the electronics industry, digital presence only works when strategy, data, content, commerce, and operations move together.That’s the work I enjoy. And that’s where I consistently deliver value.

Experience

1. Customer Success Lead - Data & Digital Presence

   EETech

   Jun 2024 — Present

Education

• University of Maine

  Bachelor's degree, Marketing

  2018 — 2021

• Endicott College

  Business Administration and Management, General

  2017 — 2018