Ben Jacquier
Delivery Manager & Center Leader - Procurement Bpo @IBM
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WORK HISTORY
Delivery Manager & Center Leader - Procurement Bpo @IBM
Second-line leader for a high-achieving team of 100+ consultants who deliver Contract Administration, Tactical Buying, Strategic Sourcing, and Category Management services to IBM’s Business Process Outsourcing (BPO) clients • Delivery Center Leader for IBM’s Procurement Center of Excellence in Raleigh, NC; responsible for hosting current and prospective clients to showcase IBM’s people and capabilities • Remotely hired and on-boarded 22 new direct reports in 20 months to support record growth in the business during COVID-19 pandemic • Develops and delivers training programs on Data Analytics, 7-Step Sourcing Process, Consulting Skills, and Negotiations for new and experienced consultants • Consistently minimizes attrition to 5-10% annually, and achieves “Best in Class” ratings on annual Employee Engagement surveys • Led IBM Procurement’s hybrid Return to Work approach in 2022, blending the flexibility of remote work with the benefits of in-person teaming and collaboration
EDUCATION
Michigan State University
Bachelor of Arts, Supply Chain Management, Specialization in Environmental Studies
SKILLS
ABOUT BEN JACQUIER
Ben is a procurement services leader in IBM’s Business Process Outsourcing (BPO)…
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