Benil George

About Benil George

Benil is a 4x Salesforce certified techno-functional professional with more than 4 years…

Experience

1. Senior Customer Success Executive

   LevelShift

   Jul 2021 — Present · Irvine, CA, US

   Collaborates with Customer Success Managers across 10+ Salesforce implementation projects.• Streamlines project lifecycles from requirements gathering to deployment, resulting in a 25% improvement in delivery timelines.• Created and led the development of a Salesforce-based funding portal for a client, reducing manual grant processing time by 40% and increasing application tracking efficiency by 60%.• Implemented data migration from NPSP to Salesforce Education Cloud, ensuring zero data loss and 100% integrity across the student lifecycle system.• Improved client decision-making by delivering 30+ custom dashboards and reports, providing real-time insights into program outcomes and donor engagement.• Manages more than 12 stakeholder relationships by aligning CRM strategy with business needs, contributing to a 15% increase in client satisfaction scores.• Documented 100+ user stories and functional requirements in JIRA, enabling smoother development and testing cycles with a 30% reduction in change requests post-UAT.• Performs root cause analysis on recurring process issues, implementing flow automations and validations that led to a 40% decrease in data entry errors.• Configures and customizes Salesforce CRM (page layouts, validation rules, automation), directly impacting user adoption by 25% within 3 months post-deployment.• Supports QA and deployment cycles with rigorous testing and sandbox-to-production coordination, contributing to zero post-release critical issues.• Works with internal teams and external partners to align projects with customer business goals.

Education

• Xavier Institute Of Management and Entrepreneurship

  Master of Business Administration - MBA, Marketing