Ben Hardman

WORK HISTORY

EDUCATION

SKILLS

ABOUT BEN HARDMAN

As Branch Manager this has been my most rewarding role and I was responsible for developing a strategy to increase revenue and profit in all areas of the business in accordance with the growth plan. I formulated retailer policies in compliance with legal and Brand Partner standards, establishing an efficient risk assessment/plan to pass internal/external audits first time every time. I also ensured all management and employees were committed to customer satisfaction and process excellence. I was also responsible for leading my colleagues by demonstrating key behaviours, holding those accountable to the company values, incorporating impactful and skilled monthly reviews, team briefs and performance management practices. Another key responsibility was controlling the sites cash flow, stocks and assets to achieve a satisfactory return on investment. By delivering an excellent colleague experience and encouraging colleague involvement from start to finish at every level including monthly colleague forums and developing the dealership from the feedback given I feel that I have progressed the dealership to an entirely new level. I have developed manufacturer relations for a new start up during lockdown to the business that has developed today. My final month in the business delivered 100% of New Car plan, 140% of Motability plan and 146% of Used Car Plan. The parts department delivered 105% of plan but service produced 77% of plan due to staff shortages. Trade profit was nearly for 16 units. We consistently delivered upper quartile results with regards to KPI’s for warranty, finance and add on penetration. I am looking forward to an entirely new opportunity due to redundancy in December and more openly so looking forward to a new opportunity outside of the motoring industry.