Benhail Katon

About Benhail Katon

13+ Years Experience, Certified Project Management Professional (PMP) and Professional Scrum Master (PSM) working as Senior Technical Program Manager, Project Manager, Product Manager, Developer and QA in the information technology and services industry.• I transitioned into the role of Technical Program Manager in Sep 2016. Since then, I have played an active part in directing a portfolio of projects, evaluating business and functional requirements to ensure the team creates and deploys extensible and scalable solutions. • I continuously partner with software development managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery. I also manage stakeholder relationships, including joining regular detailed business operations reviews with customers to drive accountability. Additionally, I facilitate technical discussions and reviews within the project team to ensure standards and requirements are being met.• Through my years of experience, I\'ve gained a wide set of talents from managing and building software solutions that would readily raise the level for any team or organization. To produce high-quality solutions, I use my creative drive and adaptable work ethic. My colleagues unanimously acknowledge my expertise in establishing relationships with people and/or technologies.• I\'ve managed the lifecycles of multiple complex cross-functional programs with significant impact that span organizations or continents in support of wider corporate objectives during my professional career. I am a capable team player and a quick learner who enjoys figuring out complex challenges.• I hope to evolve into a sharp leader who makes quick judgments based on data and metrics and eliminates issues that limit innovation, cause customer unhappiness, development collisions, or outages. I am also an astute planner, strategist, and implementer with a track record of routinely exceeding expectations in each given role.• As a Program Manager, managed cross-team dependencies, schedule, budget, stakeholders, communication, reporting, risk, issues, and quality for multiple projects• Manage scrum meetings, sprint planning, refinement, retro & review meetings. Mentor and coach team members for the scrum.• Manage the roadmap for the organization, which includes contributing to operational planning documents, and ownership of one or more organizational goals. As a Program Manager, I was accountable for the overall strategy as well as driving teams inside and outside the organization for smooth delivery.

Experience

1. Technical Program Manager Iii

   Electronic Arts (EA)

   Oct 2024 — Present · Hyderabad, IN

   Driving safer and more engaging user experiences within EA’s gaming ecosystem. Currently leading Social Platform - UGX (User Generated Experience) Moderation, ensuring a secure environment for players across EA Games.Key initiatives include:• Enhancing Content Reporting Services – Streamlining and enriching the reporting experience for players.• Building a Consolidated Evidence Repository – Simplifying investigations by centralizing content moderation data.• Developing a Content Rendering Widget – Supporting diverse content types, from text and images to 3D spaces, VOIP, and more.• Budgetary Planning & Alignment – Managing financial planning to ensure strategic program execution.Delivering scalable solutions that empower both players and moderation teams to maintain a safe and inclusive gaming space.

Education

• Jawaharlal Nehru Technological University

  Bachelor's degree, Computer Science

  2007 — 2011

• Timpany School

  10th Standard, ICSE

  2004 — 2005

• Sri Chaitanya Jr. College

  Intermeditate (+12), M.P.C (Mathematics , Physics & Chemistry)

  2005 — 2007