Benjamin Gordon
Head of Global IT Service Delivery @Chubb Fire & Security
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WORK HISTORY
Head of Global IT Service Delivery @Chubb Fire & Security
Leading cultural transformation towards a global service-led mindset and operational consistency in an organisation with a strong pedigree of security and safety, where IT services directly contribute towards saving lives. Accountable for defining, building and embedding Service Management strategy, practices, processes and managing the Global Service Delivery function across 19 countries and 6 languages. Additional areas of ownership include Service Desk evolution, Vendor Service Management to drive performance and quality with our key partners, Global IT Service adoption and introducing, coaching and delivering Agile development practices for ITSM Tool development.
EDUCATION
Birkbeck, University of London
Master of Science - MSc, Organizational Psychology
ABOUT BENJAMIN GORDON
Senior IT transformation leader with global experience driving digital, operational, and…
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