Benjamin Gonzalez

About Benjamin Gonzalez

I\'m a versatile UX researcher with a strategic mindset and strong focus on people. I excel at mixed-methods research, rapid methodologies like RITE, and platforms including Qualtrics and SUS surveys. My specialty is transforming complex insights into self-sustaining presentations that drive confident, evidence-based decisions.I collaborate closely with cross-functional teams to understand real human needs and translate findings into actionable strategies that create meaningful, impactful products and services.As a dedicated mentor, I establish robust UX research practices and support team growth—guiding junior researchers, building scalable frameworks, and fostering cultures of curiosity and empathy.With experience across industries and a passion for inclusive, human-centered design, I bring clarity, strategic value, and reliability to every project.

Experience

1. Senior Ux Researcher

   ICF

   Oct 2021 — Present · NY, US

   Conducted comprehensive qualitative interviews to analyze data submission processes across multiple entity models, identifying critical pain points and workflow optimization opportunitiesMapped user journeys and data flows to align CMS (Centers for Medicare & Medicaid Services), solutions with developer and product owner needsTranslated research insights into actionable design and technical recommendations for cross-functional implementationCollaborated with cross-functional teams to implement evidence-based solutionsMentored junior researchers to enhance their professional capabilities and contract performance

Education

• New York University

  Masters, Human Computer Interaction

Skills

• Adobe Creative Suite
• Human Computer Interaction
• Usability
• Wireframes
• Axure
• Information Architecture
• Experience Design
• Product Management
• Remote User Testing
• Persona
• Site Maps
• Team Building
• Visio
• User Interface Design
• User Stories
• User Experience Design
• Axure Rp
• User-Centered Design
• Heuristic Evaluation
• Wireframing
• Interaction Design
• Design Strategy
• Personas
• Persona Creation
• Digital Media
• Wire Framing
• Service Design
• Rapid Prototyping
• Content Management
• User Scenarios
• Mobile Applications
• Interactive Media
• Complete Fluency in Spanish, Reading, Writting, Speaking
• Workflow Diagrams
• Web Project Management
• User Research
• Mobile Design
• Web Analytics
• Usability Testing
• Morae