Ben Golden
Senior Manager @Orthofi - Contact Centers & Revenue Cycle
- Role
- Senior Manager at OrthoFi
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Ben Golden
Healthcare Revenue Cycle and Contact Center ManagementOnshore and Offshore BPO relationship managementMBA
Experience
Senior Manager
Jan 2019 — Present · CO, US
Managing customer service and collections for $527MM in patient account receivables, both onshore and offshore. • Successfully reduced delinquent accounts by $1.8MM through strategic initiatives. • Transformed multiple departments to fully remote operations, enhancing efficiency and flexibility. • Implemented advanced systems like Nice InContact and Salesforce to streamline processes.
Education
University of Phoenix
Master of Business Administration (MBA), Business Administration
University of Phoenix
Bachelor of Science, Business Management
Skills
- Business Process
- Team Leadership
- Human Resources
- Peoplesoft
- Benefits Administration
- Epic
- Vendor Management
- Reporting Metrics
- Executive Management
- Billing Services
- Revenue Cycle
- Outsourcing
- Training
- Rfp
- Business Process Outsourcing (Bpo)
- Strategy
- Leadership
- Payroll
- Health Insurance Exchanges
- Collections
- Healthcare Management
- Call Centers
- Ge Centricity Business
- Quality Management
- Strategic Planning
- Risk Management
- Interviews
- Leadership Development
- Change Management
- Hiring
- Contact Centers
- Epic Systems
- Partner Management
- Project Management
- Recruiting
- Performance Management
- Management
- Team Building
- Customer Retention
- Microsoft Office
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