Ben Friesen

About Ben Friesen

Versatile business growth catalyst with a deep-rooted passion for analytical problem-solving and a proven track record of delivering $350M+ in cumulative cost savings and revenue generation, across multiple industries. Outstanding communicator with keen attention to detail and a natural ability to forge collaborative relationships with internal and external stakeholders. PMCP. STRATEGIC PLANNING, BUSINESS DEVELOPMENT, INNOVATION MANAGEMENT & PROGRAM MANAGEMENT Single industry focus impeded growth. Researched markets, refined innovation pipeline, analyzed options, scoped feasibility, ensured strategic alignment, established KPIs, secured C-level approval, produced POCs, formalized roadmaps and optimized deployment. Accelerated 3 products to GA in 10 months; boosted YoY revenue by $7.4M. PRODUCT MANAGEMENT, TECHNOLOGY IMPLEMENTATION & PERFORMANCE OPTIMIZATION Underperforming technology restricted sales and client retention. Surveyed customers, crystalized pain points, brainstormed solutions, spearheaded redesign, overhauled requirements, redirected SDLC, validated performance, streamlined install and upgraded clients. Cut TCO by $800K/client, YoY OPEX by $1M; captured $38.5M in 5 years. RESEARCH & DEVELOPMENT, PRODUCT DEVELOPMENT, PROCESS IMPROVEMENT & PROJECT MANAGEMENT Business acquisition required growth initiative. Researched new market, interviewed prospective clients, verified demand, engineered product specifications, pioneered AI models, executed PDLC, generated marcomm, trained sales and delivered products. Earned patent; captured 7 clients, grew revenue from $0 to $3.4M within 18 months. CROSS-FUNCTIONAL LEADERSHIP, TEAM-BUILDING, ORGANIZATIONAL DEVELOPMENT & CHANGE MANAGEMENT Inadequate business analysis and project management stifled startup growth. Evaluated staff capabilities, mapped operations, identified gaps, set priorities, formalized SOPs, optimized planning, enhanced deliverables, coached teams and changed culture. Expanded company revenue by 39%, yielded $12M, enabled $60M exit in 20 months. MANAGEMENT CONSULTING, SOLUTION DEVELOPMENT, CLIENT SERVICES & ACCOUNT MANAGEMENT Poor client engagement jeopardized accounts and limited growth. Solicited customer feedback, discovered gaps, bolstered value proposition, authored ROI case studies, customized client strategies, forged relationships, galvanized executive support, trained users and maximized outcomes. Saved $3.75M account; won 7 clients,$25M+ in 5 years.

Experience

1. Product Manager

   First American Title

   Jul 2021 — Present · Orange County, CA, US

   SAI, DocGen, and FAST

Education

• University of Redlands

  Bachelor of Music

• UC Irvine

  Computer Science, SAS