Benjamin Durkin

About Benjamin Durkin

As a results-driven Field Service Team Lead with expertise in operations management, team leadership, and process optimization, I am passionate about driving efficiency, fostering collaboration, and delivering impactful results. With a strong foundation in project management, problem-solving, and stakeholder communication, I have successfully led teams to improve operational workflows, increase productivity, and enhance customer satisfaction. Currently leading the NJ North/CT region at Sunrun, I specialize in performance transformation, aligning struggling markets with best-in-class standards. My leadership approach centers on data-driven decision-making, structured goal setting, and a culture of accountability, ensuring that teams not only meet but exceed performance expectations. Throughout my career, I have built a reputation for strategic problem-solving, risk management, and cross-functional collaboration. Whether optimizing scheduling processes, streamlining case management, or mentoring high-performing teams, I am committed to continuous improvement and operational excellence. I hold a Master\'s in Business Administration with a Finance concentration from Wilmington University and a Bachelor\'s in Business Administration with minors in Finance & Geography from the University of Wisconsin-Eau Claire. My technical skill set includes Salesforce Lightning & Classic, Microsoft Office, Google Suite, and advanced analytics tools. I am always open to discussing strategic leadership, operational challenges, and industry trends. Let’s connect!

Experience

1. Field Service Support - Team Lead (Nj South Pa)

   Sunrun

   Nov 2023 — Present · Denver, CO, US

   Conducted thorough assessments of home damage claims, meticulously evaluating the scope of work required for repairs and coordinating with contractors to ensure accurate estimates.Collaborated with cross-functional teams to effectively resolve escalated customer issues related to Sunrun Solar services, ensuring a positive and satisfactory resolution for customers in a timely manner.Utilized in-depth knowledge of Sunrun Solar products, policies, and procedures to guide customers through the process of damage recourse, offering clear explanations and reassurances.Acted as a key point of contact for customers located in diverse states including AZ, CA, TX, NV, NM, NJ, and NY, demonstrating exceptional communication skills to bridge geographical and cultural differences.Employed a proactive approach to identify potential issues in contractor work, leveraging expertise to provide valuable insights and recommendations to improve work quality and minimize future damage incidents.Developed and maintained a comprehensive database of high-value repair projects, facilitating efficient tracking and communication of repair progress between contractors, supervisors, and customers.Orchestrated regular meetings with supervisors to review ongoing high-value repair projects, providing detailed updates on project status, potential challenges, and proposed solutions to ensure alignment with company goals.Navigated complex insurance processes, collaborating with insurance providers and adjusters to streamline claims approval for home damage incidents, reducing processing time and enhancing customer satisfaction.Executed a customer-centric approach by consistently engaging with customers during repair projects, ensuring their needs and expectations were met while fostering long-term relationships and repeat business.

Education

• UWEC School of Business - Finance

  Corporate Finance

• University of Wisconsin-Eau Claire

  Bachelor of Business Administration - BBA

  2016 — 2020

• Wilmington University

  Master of Business Administration - MBA

  2021 — 2024