Ben Dostal
Director, Ticketing & Analytics @The Fox Theatre
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WORK HISTORY
Director, Ticketing & Analytics @The Fox Theatre
Atlanta, GA, US
Lead all ticket operations for one of the highest grossing theatres worldwide including: supervise Ticket Office staff, internal financial auditing, and show statements Manage all aspects of the ticket inventory, create show builds according to promoter specifications, building ticket offers and discounts, and provide reports as needed via the Paciolan Ticketing Platform Utilize data to develop analytical capabilities to maximize revenue potential, create best practices for data driven guest experiences that build a stronger connection with the organization Lead the development of guest service systems, philosophy, policies, processes, and procedures that align with the organization\'s mission and guest services brand. Evaluate, track and monitor guest service performance Manage external relationships with ticketing software provider, salesforce consultants, and parking operators Serve as point of contact for promoters, artist management, & agents on matters related to non-production needs Monitor trends and implement the latest technologies that align with the Fox Theatre’s brand and business
EDUCATION
Florida State University
Bachelor of Science (B.S.), Sport Management and Health Education
Kennesaw State University
Master of Business Administration - MBA
SKILLS
ABOUT BEN DOSTAL
Drawing on my experience working with some of the biggest brands in the sports industry, I enjoy opportunities to innovate with teams of professionals focused on big outcomes.Specialties include:• Project Management: I have extensive experience putting together great programs. Whether it’s a campaign designed to launch a new product or an event to recognize your partners, I will help drive a positive return on investment.• Partnership Coordination: Building mutually beneficial partnerships, I’m passionate about connecting organizations in order to leverage core competencies and maximize yield. • Revenue Acceleration: I can assess a company’s product line to develop ways to earn incremental revenue from consumers, creating new and measurable value for partners & sponsors that can be monetized. • Strategic Planning: I can create road maps at the program level that help generate growth as well as work with corporate leadership to create a company\'s mission, vision, values and strategic goals with strategies & tactics for accomplishment.
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