Ben Collet

About Ben Collet

At Optimizely, our team is dedicated to driving brand-differentiating experiences. In my leadership as VP of Tech Support Services, we\'ve scaled our support organization to deliver world-class service, ensuring enterprise customers receive purpose-built assistance. My focus on people, process, and technology improvement has been crucial in elevating our customer support standards.I\'ve spent 25 years helping customers in Technical Support. Now, with a background in senior roles including Head of Support, I foster environments where technical innovation and savvy communication thrive. We prioritize the voice of the customer in our incident management and support operations, integrating business reviews to refine our service continuously. We build customer trust and hasten product adoption. Our mission is leveraging technology to craft a better world, guided by the principle that service is a differentiator.

Experience

1. Vice President of Technical Services

   Optimizely

   Feb 2025 — Present · San Francisco, CA, US

   Scale global enterprise class support that accelerates successful customers.

Education

• Broward College

  BS, English

  1997 — 1999

Skills

• Professional Development Programs
• Product Support
• Troubleshooting
• Change Management
• Team Leadership
• Teamwork
• Team Management
• Salesforce.com
• Corrective Actions
• Voip
• Software Documentation
• Social Media
• Cloud Computing
• Leadership
• Process Improvement
• Customer Experience
• Start-Ups
• Training
• Customer Satisfaction
• Crm
• Employee Training
• Technical Support
• Access
• Personal Training
• Customer Relationship Management (Crm)
• Call Centers
• Help Desk Support
• Customer Service
• Agile Methodologies
• Management
• Team Building
• Business Intelligence
• Creative Writing
• Telecommunications
• Fitness
• Strategic Planning
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Enterprise Software
• Zendesk