Ben Coburger
Product Manager Financial Services @H&R Block Canada
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WORK HISTORY
Product Manager Financial Services @H&R Block Canada
Calgary, AB, CA
Product Framework & OKRs: Introduced a product management framework based on Amazon\'s one-pager, streamlining idea pitches and aligning product enhancements with business goals. Established an OKR framework to prioritize initiatives, leading to a more focused and effective product strategy.Journey & Story Mapping: Implemented journey mapping for a major banking partner replacement project, enhancing early-stage stakeholder engagement and improving project communication. Story mapping helped scope technical work for the Core development team, breaking it into phases and ensuring realistic delivery expectations.Doubling Revenue & Reducing Costs: Led a strategic overhaul of the Instant Refund program, reducing costs and doubling card program revenue. Managed change activities and ensured agent training and client communications were clear, minimizing disruptions and enhancing program engagement.Interim Payment Plan: To mitigate revenue loss during the pause of the \"Pay with Refund\" option, I led the launch of an interim payment plan, reducing revenue loss by 50% and retaining key clients. This initiative generated valuable data that informed a pitch for a new payment option.Stakeholder Collaboration: Fostered strong relationships with stakeholders, product owners, and leadership to maintain alignment and drive success across multiple projects.
EDUCATION
AIPMM
Certified Product Manager, Business, Management, Marketing, and Related Support Services
Sparkassenakkademie Düsseldorf
Sparkassenfachwirt - Certificate in Personal Financial Planner, Financial Planning and Services
Alexander-von-Humboldt Realschule
High School Diploma, High School/Secondary Diplomas and Certificates
SAP
SAP Banking Services - Transactional Banking, SAP Banking Services
Scrum Alliance
Certifie Scrum Product Owner , Agile
Landeszentralbank Düsseldorf
Certificate in General Banking, Banking and Financial Support Services
SKILLS
ABOUT BEN COBURGER
Senior Product Manager with extensive expertise in financial services, adept at driving revenue growth and implementing strategic product management solutions. Demonstrates an innovative approach through effective SaaS integration and workflow optimization, enhancing customer satisfaction and operational efficiency. Passionate about fostering a collaborative work environment and mentoring teams to align product strategies with business objectives.His leadership style is defined by his core values- Authentic Leader - Endlessly Curious - Refreshingly Creative
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