Ben Chapman

About Ben Chapman

Product management and customer experience leader with proficiency driving innovation and leading technology teams in e-commerce, financial services, marketplace products, SaaS software, data analytics, product and competitive research, and product management practices.• Technical and management experience spanning startups to Fortune 500 companies.• MBA with an emphasis in leadership and general management and minors in international business, information systems, and data analytics.As a leader in product management, product marketing, and product research, I have the ability to unpack user experiences and journeys, represent the voice of the customer, and enable customer-centric decision making. I help teams articulate product value in a way that resonates with customers, differentiates from the competition, and drives adoption, retention, and advocacy. As a practitioner of human-centered design, I guide teams to create products that solve user pain points and reduce cognitive load.My passion as a product leader is to drive business value through understanding why customers and users do what they do. I believe that the context in which customers use products and the meaning those products hold in their lives are the key to unlocking customer and business value. By tapping into context and meaning, I empower my team to discover latent business value enabling products at the nexus of customer needs, technical capabilities, and executive vision.I\'ve realized that the best breakthroughs frequently happen through robust cross-functional collaboration. As such, I champion the product vision across all business stakeholders and departments. I leverage the Voice of the Customer to build team alignment, reduce risk through iterative experiments and testing, and inform strategic decisions using data-driven insights.I believe that the best leaders are authentic multipliers that inspire greatness in others. As a manager, I continuously look for opportunities to stretch and develop my team, empowering them to deliver their best work.

Experience

1. Director of Product Management

   Nursa

   Jan 2023 — Present

Education

• Brigham Young University

  Bachelor of Arts (BA), Media Music Studies and Sound Recording Technology

• Brigham Young University Marriott School of Business

  Master of Business Administration (MBA), General Management and Leadership

  2014 — 2016

Skills

• Leadership
• Problem Solving
• Leadership Development
• Teaching
• Management
• Team Building
• Personnel Management
• Public Speaking
• Training
• Data Analysis
• Cross-Functional Team Leadership
• Relationship Management
• Project Management
• Talent Development
• Talent Management
• Business Analytics
• Disruptive Innovation
• Interpersonal Skills
• Entrepreneurship
• Operations Management
• Process Engineering
• Collaboration
• Strategy Execution
• Human Capital Management
• Human Resources
• Public Relations
• Process Optimization
• Audio Engineering
• Operations Design
• Driving Results
• Operational Execution
• Networking
• Technical Training
• Organizational Leadership
• Organizational Development
• Editing
• Business Strategy
• Presenting
• Mentoring
• Human Capital Consulting