Ben Chan

About Ben Chan

I am the Senior Manager of the Credit Data & Infrastructure team at T-Mobile. I\'m a recognized high performer having won many awards at T-Mobile throughout the years, including the most prestigious Peak Award, given only to the top 1% of 1% companywide. I\'m also a proven leader with the ability to manage teams with diverse skillsets, cross functionally, and across different geographic locations. I consistently get ranked among the top on employee satisfaction survey scores year in and year out.I have over 20 years of experience working with data warehouses and departmental reporting used by Senior leadership and for portfolio management. I helped bring Credit the first cloud data warehouse solution and working alongside T-Mobile IT, built business cases to model and implement a cloud base PaaS that is utilized throughout the enterprise. As the data Subject Matter Expert (SME) and security ambassador, I represent the credit organization on data incidences and provide remediation plans, legal inquiries and litigations, and data security and compliance oversight within the Credit domain. I am also the gatekeeper of all things Credit so I\'m responsible for the departmental technology stack, including provisioning analytical and reporting tools.

Experience

1. Senior Manager, Credit Data & Infrastructure

   T-Mobile

   Jan 2011 — Present · Bellevue, WA, US

   Member of data breach TIGER Team representing finance/credit on forensic data/system investigations, impact analysis, and system gaps. Work with Leadership Team, external consultants, and legal counsel on impact notifications and remediation plans.Sponsor and first business owner to provision Enterprise PaaS cloud data warehouse solution with Snowflake. Architect and drove Credit Snowflake solution, playing a critical part in the design of the TMUS PaaS framework and operating business model. Deliver first of its kind cloud base data warehouse solution to Credit org improving system performance, scalability, and functionality with the ability to interpret semi and unstructured data. Reduced administrative overhead and overall cost. Help solution Snowflake access control, roles, security groups/policies, data share, and data pipelines. Lead and manage data migration from on-prem Oracle data warehouse to Snowflake on Azure. Configure and setup Azure Data Factory (ADF) pipelines from disparate systems, including Oracle, Teradata, SQL Server, Salesforce, SAP, and flat file (csv, JSON…) sources.Data steward and security ambassador responsible for data security and compliance oversight within Credit domain. Ensure system and user adherence to federal and CCPA regulations, including handling and securing of Personal Identifiable Information (PII). Oversee and design Privacy and Compliance processes, monitoring, and user attestation. Implement and build Privacy by Design methodologies.Responsible for credit bureau data archiving strategies, data perseverance and security per federal guidelines.Led the data team in merger efforts, including data share negotiations, infrastructure solutions, and data/reporting support enabling Day 1 strategy alignments. Led Credit efforts in integrating analytical tools, systems, data sources/repositories, and reporting consolidation post-merger. Influential member of Enterprise Analytical systems and post-merger system integrations.

Education

• City University of Seattle

  Master's degree, Computer Systems

  2000 — 2002

• University of Washington

  Bachelor of Science - BS, Mechanical Engineering

  1992 — 1997