Benjamin Brown

About Benjamin Brown

Client Experience first. Management, Real Estate & Finance professional with experience in sales, leasing, financial analysis, business development and marketing. Solid track record growing sales and developing alliances with key stakeholders that foster long term, mutually beneficial relationships. Leads by example while empowering others to reach their full potential. Combines strong customer focus and business acumen with a creative and strategic market approach to increase revenue, improve margins and enhance client trust. Strategic thinker, motivational, self-starter, well trained, well spoken, upbeat and effective.

Experience

1. Executive Vice President, Director of Client Experience & Innovation

   Community Bank

   May 2022 — Present · Washington, PA, US

   The Director of Client Experience (CX), Communications, Strategy and Innovation is a key member of the Executive team and an active participant in all strategic, operational, financial, procurement, business development, information technology, sales and marketing activities of the group. The Director CX is a leadership role, required to supervise and oversee the strategy, planning and execution of the organization’s overall client experience goals. This includes coordinating with other department heads to ensure all other teams contribute equally to providing clients a seamless experience across touchpoints.The Director CX is in charge of delivering a seamless client experience across all stages and touch points in a client’s journey and helping the company continually achieve greater client satisfaction, increased efficiency and profitability. The Director CX plays a key role in outlining and achieving how clients perceive and engage with the company while driving higher client satisfaction, client retention and new business growth.

Education

• The University of Georgia

  Bachelor of Science (BS), Real Estate

  2000 — 2004

• University of Georgia - Terry College of Business

  BBA, Banking & Finance, Real Estate

  2000 — 2004

Skills

• Marketing
• Lease Negotiations
• Real Estate Investor
• Disposition
• Portfolio Management
• Contract Negotiation
• Loans
• Reo
• Commercial Real Estate
• Real Estate Transactions
• Commercial Management
• Lease Administration
• Property Management
• Brokerage
• Auctions
• Sellers
• Real Estate Development
• Leases
• Investment Properties
• Sales
• Commercial Leasing
• Finance
• Real Estate Economics
• Real Estate
• Real Estate Marketing
• Financial Analysis
• Commercial Lending
• Real Estate Owned (Reo)