Ben Jarrett

About Ben Jarrett

I am a transformation and customer experience leader with over 15 years of proven success…

Experience

1. Vice President, Customer Experience

   Prologis

   Sep 2022 — Present

   I help shape the landscape of our customer experience with a focus on holistic Customer Experience Management. Helping the organization look beyond traditional metrics to the insights that cultivate empathy ensures that we genuinely understand our customers\' needs.\\\\nBy proactively engaging with our customers, listening, and weaving their feedback into the fabric of our strategies, I seek to find ways to reduce friction and effort, especially in crucial areas of the customer journey.\\\\n\\\\nI love rallying teams across the organization, no matter their function, to deliver the best possible customer experience – and a huge part of that is helping to bridge the understanding between our customers and our internal teams, ensuring we stayed focused on customer needs to drive satisfaction which directly impacts loyalty and revenue.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Emory University - Goizueta Business School

  MBA, Marketing

  2011 — 2013

• Bates College

  BA, Classical and Medieval Studies

  2001 — 2005

• Harvard University

  Digital Marketing Strategy

  2019

Skills

• Alumni Relations
• Leadership
• Marketing Management
• Cross-Functional Team Leadership
• Brand Management
• Channel Strategy
• B2b Marketing
• Reverse Logistics
• Market Research
• Strategy
• Marketing
• Competitive Analysis
• Philanthropy
• Leadership Development
• Marketing Strategy
• B2b Marketing Strategy
• Fundraising
• Product Development
• Analysis
• Product Marketing
• Sustainability
• B2b