Benae Campbell

About Benae Campbell

I\'m an analytical, solutions-oriented Customer Success Manager and performance expert with an immutable sense of professionalism and progressive track record of evaluating leads and maximizing sales through strategic and tactical planning & cross-functional partnerships. A proven track record of managing critical projects and budgets, while implementing training strategies and engagement programs to maximize organizational efficiency and workflow optimization. Adept in process improvement, people management, talent selection, and employee engagement. I\'ve worked side-by-side with high-profile executives to mobilize project management and change management efforts to reduce costs, maximize profit, and drive business goals. While governing a department budget, I\'ve built strong leadership, analytical thinking, and people management skills as the head and point person for departmental decision making and processes. Certifications: HIPAA | Medicare fraud/waste | CPR & First Aid | Microsoft Windows Certification KEY COMPETENCIES: Revenue Retention, Client Satisfaction, Relationship Management, Calibration, Accout Retention & Renewal Strategies, Client Growth, NPS Promotion,Strategic Planning, Project Management, Process Improvements, Change control, Risk Management, Process Improvements, Talent Management, Change Management, Training and Curriculum, Succession Planning, Workforce Management, Logistics/Operations Execution, Quality Assurance

Experience

1. Manager, Customer Success

   Claritev

   Sep 2025 — Present · US

   Built long-term relationships with customers to ensure successful outcomes with Claritev\'s products. • Led onboarding and customer education initiatives to enhance user experience and satisfaction. • Proactively managed customer relationships, addressing issues and gathering feedback for continuous improvement.

Education

• Norfolk State University

  Bachelor's degree, Psychology

  2002 — 2007