Ben Weiss

About Ben Weiss

With 15+ years of experience in customer success and inside sales, I specialize in driving B2B sales strategies and account plans, streamlining sales and client service processes, and building robust relationships. My work has consistently driven new client acquisition, retention, and revenue growth with enterprise clients across diverse industries.I have a proven track record of planning and implementing new business development, product marketing, territory expansion, account management, sales operations optimization, and sales enablement initiatives. My career has taken me across highly competitive territories and verticals, where I have consistently delivered outstanding results.My extensive experience in streamlining sales operations is rooted in data-driven strategic planning and hands-on execution of process improvements, new technology integration, and training programs. These efforts have consistently delivered operational excellence and enhanced customer success.One of my core strengths is working with high-performing sales and customer service teams. I excel at unifying teams around a shared vision, establishing clear performance standards and metrics, and providing personalized training and coaching on sales best practices. My approach ensures that teams are not only aligned but also empowered to achieve their full potential.Career Highlights:Led business development, account management, and customer success efforts spanning 20 countries at RangeMe, selling premium subscriptions that drove $2.5M+ in total revenue over 6.5 years.Sold tailored advertising solutions for clients of Pandora (an audio entertainment streaming service), generating $2.3M+ in total revenue over 2.5 years.Drove sales for GoAhead Solutions, breaking into major Oracle enterprise accounts such as ProQuest, Bausch & Lomb, Convio, and Weight Watchers to sell $2.8M in Oracle software licenses at 160% of goal.

Experience

1. Customer Service Technical Specialist

   XBP Global

   Mar 2025 — Present · San Francisco, CA, US

   Office associate in the business center at PwC providing exceptional support and assistance. Primary responsibilities are addressing customer inquiries, troubleshooting technical issues, and ensuring timely resolution to all support requests. Essential functions and responsibilities include responding to office emails, completing daily floor walks, restocking office supplies, cleaning cafes and kitchens, shipping and receiving tasks, prepare printed documents with deadlines, maintaining all logs and reporting documentation, helping customers with concerns/issues and answering any office questions. Supporting various special projects from start to finish upon request, hitting deadlines under pressure. Performing various Mail Center activities and accountable mail (sorting, metering, folding, inserting, delivery, and pickup).

Education

• University of Minnesota Duluth

  Bachelor of Business Administration, Marketing

• St. Cloud State University

  Associate in Arts, Business Administration

Skills

• Account Management
• Online Advertising
• Social Media Marketing
• Saas
• Advertising
• Direct Sales
• Business-to-Business (B2b)
• Salesforce.com
• B2b
• Direct Marketing
• Cold Calling
• Lead Generation
• Marketing
• Sales Process
• Oracle Applications
• Solution Selling
• Digital Marketing
• Sales
• Email Marketing