Ben V.
Supplier Relationship Manager @PureGym
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WORK HISTORY
Supplier Relationship Manager @PureGym
London, GB
I am a Supplier Relationship Manager in PureGym’s newly formed Facilities Supplier Management team, helping build the function from the ground up. I manage performance for 15+ hard-services contractors across 400+ sites, ensuring strong SLA delivery, consistent service standards and clear commercial value.I’ve helped create, refine and implement key operational processes, including contractor onboarding, refresh training, workflow improvements and new governance structures. I’m highly data-led and have developed multiple Excel dashboards that track SLA/KPI performance, compliance, trends and contractor reliability. These tools support faster decision-making and better visibility across the business.A core part of my role is driving accountability. I use reporting, trend analysis and root-cause investigation to challenge underperformance, improve first-fix and response rates, reduce recalls and strengthen service quality. I lead formal supplier review meetings, contractual audits and milestone tracking to ensure obligations are met.I work closely with Procurement, Finance, Operations and Commercial teams to align performance, support business cases and influence category planning. I also contribute to PureGym’s shift from reactive maintenance toward more proactive, planned services by improving workflows and communication loops.My focus is on efficiency, data-driven improvement and delivering reliable, high-quality service across the entire estate
EDUCATION
Highlands College, Jersey
Sports fitness and exercise
Southampton Solent University
BSc (Hons) Applied Sport Science
ABOUT BEN V.
I am a Supplier Relationship Manager specialising in contractor performance, service quality, and operational delivery across a large national estate. I manage a portfolio of 15+ suppliers across multiple hard-services disciplines, ensuring they meet contractual obligations, achieve SLA and KPI targets, and consistently deliver high-quality work.Highly data-driven, I use detailed reporting, trend analysis, and performance dashboards to uncover inefficiencies, reduce recalls, improve response and first-fix rates, and strengthen overall service reliability. I am proficient in Excel having built multiple dashboards that track compliance, contractor performance, and operational trends — supporting more informed decision-making across the business.A key part of my approach is optimising workflows and improving processes to make operations more efficient and scalable. Whether refining reactive maintenance pathways, tightening communication loops, or enhancing contractor touchpoints, I focus on streamlining systems to create transparency, accountability, and smarter ways of working.With a background in compliance, PPM, and multi-site asset management, I bring a deep understanding of operational risk, legislative requirements, and supplier lifecycle management — from mobilisation and performance reviews to targeted improvement plans.Driven by operational excellence, I aim to ensure suppliers deliver to the highest standard, teams work more effectively, and the entire estate maintains a consistently high level of quality, safety, and performance.
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